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Customer Service

Customer Service

Shipping & Delivery

CravinVapes LLC Shipping Policy

We offer First Class Shipping, Priority mail & Express shipping. All shipping is calculated by the USPS shipping calculator and integrated on http://www.cravinvapes.com. These rates are the rates provided to us by the USPS for weight and size. Rates also depend on the type of mailer used. At CravinVapes LLC we try to minimize all shipping costs through the use of bubble mailers and flat rate and Priority mail boxes. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Shipping Time
Most orders placed Sunday through Thursday will usually ship within 24 hours excluding U.S. government observed holidays, provided the product ordered is in stock and delivery service is available. Orders placed on Fridays may not ship until the following Monday due to limited shipping availability on Saturdays. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by CravinVapes LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Priority & Express Shipping is an expedited service from USPS. It does not expedite the processing of your order. All orders are packed and shipped in the order they are received.

Customs, Duties, VAT
Some countries will impose fees and taxes on shipments. These fees are not included in the shipping fee you pay at CravinVapes LLC and are additional fees charged by your country or carrier. These fees are your responsibility to pay.

***No returns or refunds if order is shipped international and seized by customs or border.

Missing and Delayed Shipments
We try and ship packages as quickly as possible from our location but once the package leaves our facility, we have no control over how the carrier routes the package or delays caused by customs or lost packages. We can work with you to help resolve issues AFTER you have called the carrier to find out as much information about the delay as possible. Orders placed directly through our website are USPS Uninsured. You will receive a USPS tracking number when purchasing the below shipping services. We are unable to replace merchandise lost or damaged when shipped via USPS. We are not responsible for USPS Express Shipments that do not arrive on time. In the event that these circumstances arise you may file a claim for reimbursement of shipping fees directly with your local USPS office. After contacting your local USPS office, if your issue is unresolved, we do want to hear from you so that we can help in any way we can. We can be reached at 567-343-1183 or by clicking on the Contact Us link.

Privacy & Security

CravinVapes LLC Privacy Notice

This privacy notice discloses the privacy practices for (http://cravinvapes.com/). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing, customer service, or shipping) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration

If a user wishes to create an account for this website, during registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Online Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (i.e. credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We accept Visa, Mastercard, and Discover with no additional surcharge. We do not accept money orders, cashier’s checks, personal checks or company checks. We do not take orders over the phone.

Taxes

CravinVapes LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. 

Third Party Information Sharing

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CravinVapes LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for all products at the time of purchase. You will only be charged for shipping at the rate quoted to you on your purchase receipt if an order is split into multiple shipments.

Orders usually ship within 24 hours of receipt but may be delayed due to arriving shipments that contain products that you have ordered. Orders received on Friday, Saturday, Sunday or any major holiday may not ship until the following Monday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 567-343-1183 or clicking on the Contact Us link.

Returns & Replacements
CravinVapes Offers a 30day return policy for defective products. All Mods and Devices do have a 6 month replacement warrenty period and should be handled by filling out a ticket on our Helpdesk Here: https://cravinvapes.com/helpdesk/customer/index/
Ordering

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (i.e. credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We accept Visa, Mastercard, and Discover with no additional surcharge. We do not accept money orders, cashier’s checks, personal checks or company checks. We do not take orders over the phone.

Taxes

CravinVapes LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CravinVapes LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for all products at the time of purchase. You will only be charged for shipping at the rate quoted to you on your purchase receipt if an order is split into multiple shipments.

 Orders usually ship within 24 hours of receipt but may be delayed due to arriving shipments that contain products that you have ordered. Orders received on Friday, Saturday, Sunday or any major holiday may not ship until the following Monday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.